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Privacy Policy

Last Updated: 09/09/2025

At Veps Double Glazing, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.

1. Information We Collect

We may collect the following personal data when you contact us, make an enquiry, or use our services:

  • Name and contact details (e.g. telephone number, email address, home address)

  • Details relating to your property or glazing requirements

  • Booking and service history

  • Payment information (where applicable)

  • Technical information such as your IP address, browser type, and browsing behaviour on our website

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries and provide quotes

  • Manage and deliver our glazing services

  • Process bookings, installations, and repairs

  • Improve our services and website performance

  • Communicate important updates about your service

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or trade your personal information. We may share your details only with trusted third parties who help us deliver our services, such as:

  • Payment processors

  • IT and website hosting providers

  • Regulatory bodies, where legally required

All third parties are required to handle your information securely and only for the purposes agreed.

4. Data Security

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

5. How Long We Keep Your Data

We retain personal information only for as long as necessary to provide our services or to meet legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request erasure of your personal data, subject to legal obligations

  • Object to or restrict how your data is processed

  • Request transfer of your personal data to another provider

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

📍 Veps Double Glazing, Kent, UK
📞 07962 054991
✉️ vinyy1973@msn.com

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